2+ years' experience in order management, customer service, or related field required
Handle any order-related issues or customer complaints promptly and efficiently
Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy
MS Office Suite knowledge
Follow established policies & procedures as laid out in SOPs and other relevant process documents
Order monitoring, credits/cancellations and purchase order revisions
Perform order validation and exception resolution such as pricing issues
To work as part of a team and deliver quality results by interacting with the customer and providing exceptional service
High School Diploma or GED
Work closely with sales, logistics, and finance teams to ensure seamless order processing
Responsible for handling inbound customer calls/emails relating to orders, products, and services
Familiarity with order processing systems and software such as SAP, Oracle, or CRM
Keep accurate records of all orders, including purchase orders and order confirmations

Customer Service Representative

TruGreen

Macomb, MI 48044

Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Ability to read, comprehend and adhere to instructions, processes and procedures
You MUST BE physically located in the United States while performing this job.
High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
Ability to speak, read and write fluently in English is required.
Keen attention to detail
Familiarity with social media applications (Facebook, Instagram, LinkedIn)
Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent

SAS in Walmart - Retail Representative

SAS Retail Services

Sault Sainte Marie, MI 49783

Willing to travel locally within your assigned territory with minimal supervision
Have reliable transportation with a valid driver's license
You can lift up to 50 lbs. and perform physical work
18 years or older

Concentrix

Farmington, MI 48334

CarMax

Grand Rapids, MI 49512

Ability to build and maintain strong relationships
Create win-win solutions to Customer issues
Valid Driver's License
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
Get work done well, on time and follow the right process
Display confidence in self, the product and CarMax
High School Diploma, or equivalent
Perform multiple duties in a high energy, fast-paced working environment
Seek to fully understand and meet Customer needs
Read, interpret and transcribe data in order to maintain accurate records
Lift objects that weigh as much as 25 lbs.
Demonstrate exceptional communication skills
Balance the needs of the Customer and the business when making decisions
Drive work processes and pay close attention to detail

FedEx Office

Grand Rapids, MI 49512

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Ability to stand during entire shift, excluding meal and rest periods
6+ months of specialized experience
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability to move and lift 55 pounds
High school diploma or equivalent education
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Excellent verbal and written communication skills